MAHS PMR

Stress-free, queue-free, barrier-free PRM assistance

We optimise assistance for passengers with reduced mobility through an all-in-one platform that ensures regulatory compliance and high-quality service. By connecting airlines, airports and ground handlers in real time, we deliver a seamless passenger experience.

Request PMR demo

Real-time staff management

Arrival at the airport
Reduce waiting times and PMR claims without the need to overstaff, thanks to smart planning based on real flight and demand data.
Check-in and security
Automate the allocation of passenger assistance services at every moment, eliminating calls, message overlaps and the risk of human error.
Boarding
Gain live visibility of passenger boarding by flight, stand and time slot, enabling fast decision-making throughout the day of operation

Coordinate the entire operation from a single system

With MAHS PMR, you’ll transform service management into a streamlined, end‑to‑end process. Gain a real‑time dashboard displaying comprehensive information on everything happening both in the terminal and on the apron.

Transform flight schedules and PRM requests into an operational shift plan

100%%

Scheduled PMR service coverage during shift

70%%

Fewer reworks and manual reassignments

50%%

Less time spent on planning and reporting

10%%

PRM Passenger Satisfaction Points

Why this PMR software stands out

1
PMR cycle management
It covers the entire assistance process for passengers with reduced mobility — from request reception to service completion — ensuring continuous control and full regulatory compliance.
2
Real-time visibility
Unified dashboard for supervisors and operations control, offering an end-to-end view across the entire chain.
3
Measurable efficiency
Productivity and SLA compliance indicators ready to share with management, airlines, and regulators.
4
Operational scalability
A solution designed to grow seamlessly with new terminals and operators, without compromising traceability or control.
5
Traceability and geolocation
Continuous tracking can be implemented through the geolocation of staff, wheelchairs, and transport units, providing real-time visibility of operations.

1
PMR cycle management
It covers the entire assistance process for passengers with reduced mobility — from request reception to service completion — ensuring continuous control and full regulatory compliance.
2
Real-time visibility
Unified dashboard for supervisors and operations control, offering an end-to-end view across the entire chain.
3
Measurable efficiency
Productivity and SLA compliance indicators ready to share with management, airlines, and regulators.
4
Operational scalability
A solution designed to grow seamlessly with new terminals and operators, without compromising traceability or control.
5
Traceability and geolocation
Continuous tracking can be implemented through the geolocation of staff, wheelchairs, and transport units, providing real-time visibility of operations.

Designed for those who run the operation

Airport operations managers
Gain a clear understanding of how PMR influences your turnarounds and OTP, with actionable data to help you prioritise operational decisions.
Station managers and coordinators
Monitor the status of PMR assistance for each flight from a single screen and ensure that no passenger or flight is left unattended within the agreed time window.
Accountable
Demonstrate SLA compliance, respond to claims with data, and use analytics to drive continuous improvements in experience and efficiency.

The system enables the automatic processing of PMR requests, integrating in real time with airlines and airports to receive and manage assistance requests.
MAHS PMR generates a digital record of every service, including start and end times, routes taken, and any incidents that may have occurred.
PMR Dashboard Providing Full Situational Awareness: Displays each passenger’s status, SLA compliance, associated delay codes, and potential impact on OTP.

I’d like to see an operational demo

Schedule a demo of MAHS PMR

Simulate your operational day with a guided software demo

Schedule a session with our team.
We’ll load scenarios that reflect your real-world operations — such as peak seasons, IRROPS, gate changes, and multiple providers — and demonstrate how the software plans resources, creates tasks, assigns agents, and alerts you to potential risks before they turn into incidents or claims.

Checklist to find out if you need dedicated PMR software

Evaluate my PRM operation

How does the software help meet airport SLAs?
By monitoring every service in real time and issuing automatic alerts before any delay can affect service level agreements (SLAs) or flight on-time performance (OTP).
Can it integrate with airline systems?
Yes, MAHS PMR offers seamless integration with leading platforms such as Amadeus, Sabre, and SITA, enabling automatic and real-time receipt of assistance requests.
Is it possible to track the location of equipment and staff?
Absolutely. The platform offers full traceability through real-time geolocation of personnel, wheelchairs, and passenger transport units.
What happens if there’s a sudden change in a flight schedule?
The system automatically triggers or reschedules tasks based on the updated flight timetable, ensuring smart resource allocation that adapts seamlessly to real-time operational disruptions.